We understand and appreciate that not all customers intend use their purchases immediately and require time to get down to their boat to check the suitability of a product. Sea Gear Supplies therefore offer a 28 day returns policy with the following terms;
Customers may return purchased goods for a full refund within 28 days of receipt, with some exceptions. We cannot offer Refunds or exchanges on damaged goods, non-stock items or goods which have been made to order. A restocking charge may be applied where we are unable to sell goods as new/unused. We ask customers to take good care when returning goods and also to return original packaging where possible. Customers are responsible for the costs of returning purchased goods, and should ensure returned items are properly packaged for safe delivery, to our address as set out below.
In order for us to efficiently process your return it must contain a Returns Form. Customers may request a Returns Form using the contact details below. Please ensure the returns form is correctly completed and returned with the goods, alternatively, you may wish to use our contact form.
We strongly recommend that when returning goods that you use a carrier that offers a “signed for” service, as goods remain the responsibility of the customer until received at our address below.
Sea Gear Supplies Ltd
Upper Crantit Road
Please retain proof of posting, and enclose the original dispatch note – including contact telephone number – stating the reason for your return. Failure to do so may mean we are unable to contact you to confirm credit and/or refund arrangements.
To contact us for a returns form please use the following contact information:-
Email: firstname.lastname@example.org OR telephone: 01856 871750