If you change your mind about a purchase, or have ordered the wrong item/size etc., customers may return purchased goods for a full refund within 14 days of receipt, with some exceptions. We cannot offer refunds or exchanges on damaged goods, non-stock items or goods which have been made to order. A restocking charge will be applied where we are unable to sell goods as new/unused. We ask customers to take good care when returning goods and to return items in their original packaging. Customers are responsible for the costs of returning purchased goods, and should ensure returned items are properly packaged for safe delivery, to our address as set out below.
In order for us to efficiently process your return you must notify us in writing (or via email) within 14 days of purchase. Your return must contain a Returns Form. Customers may request a Returns Form using the contact details below. Please ensure the returns form is correctly completed and returned with the goods, alternatively, you may wish to use our contact form.
Where the 14 day statutory time limit has passed, and up to a maximum period of 28 days, a credit note may be issued for the value of goods returned, providing they are returned in perfect and saleable condition.
We strongly recommend that when returning goods that you use a carrier that offers a “signed for” service, as goods remain the responsibility of the customer until received at our address below.
If an item is returned because it is faulty, we will reimburse reasonable postage costs in addition to the cost of the returned faulty item.
Sea Gear Supplies Ltd
Upper Crantit Road
Please retain proof of posting, and enclose the original dispatch note – including contact telephone number – stating the reason for your return. Failure to do so may mean we are unable to contact you to confirm credit and/or refund arrangements.
To contact us for a returns form please use the following contact information:-
Email: firstname.lastname@example.org OR telephone: 01856 871750