We understand and appreciate that not all customers intend use their purchases immediately and require time to get down to their boat to check the suitability of a product. With this in mind we are pleased to offer customers a 28 day returns policy with the following terms;
Goods may be returned for full refund within 28 days of receipt without query. We cannot, however, refund or exchange damaged goods, non-stock items or goods which have been made to order. We ask customers to take good care when returning goods and, where possible, return original packaging. In order for your return to be processed efficiently it must contain a Returns Form. Customers are responsible for return carriage costs and should ensure returned items are properly packed to ensure safe delivery, to our address as set out below.
Please contact us using contact details below for a returns form, and ensure the returns form is correctly completed and returned with the goods.
We strongly recommend that when returning goods that you use a carrier that offers a “signed for” service as the goods remain the responsibility of the customer until received at our address below.
Sea Gear Supplies Ltd
Upper Crantit Road
Please retain proof of posting and enclose the original dispatch note, along with a contact telephone number, stating the reason for your return. Failure to do so may mean we are unable to contact you to confirm credit and/or refund arrangements.
To contact us for a returns form please use the following contact information:-
Email: email@example.com OR telephone: 01856 871750